Return & Exchange Policy
Last updated: 1 November 2026
This policy outlines the conditions under which jewellery purchased from Premlata Jeweller, online or in-showroom, may be returned or exchanged.
1. Eligibility Window
Jewellery purchased from premlatajeweller.com or any Premlata Jeweller showroom may be returned or exchanged within 7 days of delivery (for online orders) or purchase date (for showroom purchases), provided the item is unused, unaltered, and in its original condition with all tags, certificates, and packaging intact.
2. Proof of Purchase
A valid order confirmation/invoice (for online orders) or the original showroom invoice is required for any return or exchange. Requests without valid proof of purchase cannot be processed.
3. How to Initiate a Return or Exchange — Online Orders
Go to your Account page and select the order, or contact us through our Contact Us page with your order number. We will arrange a reverse pickup where available, or provide instructions for shipping the item back to us. Please do not ship an item back before a return is approved.
4. How to Initiate a Return or Exchange — Showroom Purchases
Please bring the item, its original invoice, and any certificates or boxes to the showroom where it was purchased. Our staff will inspect the item and confirm whether it qualifies.
5. Inspection
Returned items are inspected on receipt for purity, weight, and condition against the original invoice. Approved returns are processed; items that do not meet the eligibility conditions will be sent back to you and will not be refunded or exchanged.
6. Exchange Value
Where an exchange for a different item is chosen, the returned item's value is credited at its original billed price (subject to the inspection above), and any price difference with the new item is settled at the time of exchange.
7. Refunds on Returns
Where you choose a refund instead of an exchange, see our Refund Policy for how and when the refund is issued.
8. Non-Returnable Items
Customized, engraved, resized, or made-to-order pieces, piercing jewellery, and items showing signs of wear, damage, or alteration after delivery/purchase, are not eligible for return or exchange, except where the item is defective or materially different from what was ordered.
9. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photographs. We will arrange a free replacement, exchange, or full refund, at your choice, once verified — no return shipping charge applies in this case.
10. Statutory Rights
Nothing in this policy limits any right or remedy available to you under the Consumer Protection Act, 2019, or other applicable Indian law.